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FAQ's

Question:
I found this dress at your store in Troy, AL but they didn’t have my size, can you find this dress in size 12? It is by Sweet Suit and is red with white trim.

Answer:
The store manager can look up an item and if a store in her area has that merchandise she can call or fax them to check the sizes that are available. The store manager can let you know which store has your size and you can go by and pick it up in some cases she may be able to get it into her store but the store manager will let you know what she can do.


Question:
Can I buy on line?

Answer:
No, we do not take any orders on line. Our merchandise can be purchased at our store locations only.


Question:
I found a blouse in the Guntersville, AL store and it is pink but I would like it in lime green can I get it in lime green?

Answer:
The store manager can look this up and if comes in another color she can tell you which store has that color. Unfortunately we can not always pick and choose colors when ordering merchandise and the colors that are in the stores are all that are available.


Question:
I live in Gadsden, Al and Factory Connection does not have a store in my town how can I find a store near me?

Answer:
A complete store list with addresses and phone numbers are available on this web site, please check the store listing in the store locator.

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