Corporate Offices:
2300 Highway 79 S
Guntersville, AL 35976
1-888-713-3984
(256) 264-9400
About Us |
FAQ
Q: What is the return policy at Factory Connection?
A: A proof of purchase is required for all exchanges or refunds within 30 days. Half price and clearance merchandise sales are FINAL.
Q: Does Factory Connection offer a layaway plan?
A: Yes, we offer a 30 day layaway plan with 15% down.
Q: Can I order items online?
A: Factory Connection does not offer online, catalog or mail order sales at this time. Our merchandise is available only in our stores.
Q: How can I find a Factory Connection near me?
A: Click here for store locator.
Q: I shopped at your store while on vacation; can I make the return to a different store?
A: You can return the item to any Factory Connection store within 30 days of purchase. Please have your receipt so we can refund your money or make an exchange.