Q: Why should I join?

A: As a member you will receive exclusive coupons, special birthday savings, member-only events, advance notice of sales, sneak preview of new fashion arrivals, and special product hold privileges.

Q: Is the membership free?

A: Yes, the membership is free and no purchase is necessary to join – THIS IS NOT A CREDIT CARD.

Q: How do I join?

A: Visit a Factory Connection store and fill out the membership enrollment form, online at factory-connection.com, text “fcclub” to 69979.

Q: Will my personal information be sold or traded?

A: NO. FC will not sell or trade your personal information. We share your information with our service providers who manage our customer information and perform services on our behalf, such as fulfilling promotions, sending communications to our customers, conducting surveys, etc. We do not authorize any of these service providers to make any other use or disclosure of your information.

Q: How is my email address or mobile number used?

A: The email address will be used to provide information to you about various offers and promotions to enhance your shopping experience.

Q: What if I lost my membership card? What do I do?

A: Don’t worry you are still a member. We can reference your membership by your phone number at your local Factory Connection store. Or visit your local Factory Connection store to receive a replacement card.

Q: Can I update my email address if it changes? How?

A: Yes, you can change your email address by visiting your local Factory Connection store or by pressing the "click here to manage your profile" link located at the bottom of any of your Factory Connection emails.

Q: Can I use my membership online?

A: No, Factory Connection does not offer online, catalog or mail order sales at this time. Our merchandise is available only in our stores.

Q: I have a question about my membership. Who do I contact?

A: Go to your local Factory Connection and a friendly sales associate will be glad to help.