Frequently Asked Questions
What is the return policy at Factory Connection?
A proof of purchase is required for all exchanges or refunds within 30 days. Half price and clearance merchandise sales are FINAL.
Does Factory Connection offer a layaway plan?
Yes, we offer a 30 day layaway plan with 15% down.
Can I order items online?
Factory Connection does not offer online, catalog or mail order sales at this time. Our merchandise is available only in our stores.
How can I find a Factory Connection near me?
Factory Connection does not offer online, catalog or mail order sales at this time. Our merchandise is available only in our stores. Click here for store locator.
I shopped at your store while on vacation; can I make the return to a different store?
You can return the item to any Factory Connection store within 30 days of purchase. Please have your receipt so we can refund your money or make an exchange.